At Craftwork, we stand behind the quality of our products, and your satisfaction matters to us. This page explains when a refund is possible and when it is not, so there are no surprises after checkout.
Scope
This policy covers everything sold on craftwork.design: individual packs and assets, bundles, and all Pro Access plans.
Digital goods and immediate access
Everything we sell is a digital file delivered instantly. Once a file has been downloaded, accessed through the Figma plugin, or requested through the MCP server, the purchase is considered fulfilled and cannot be returned. Digital files cannot be given back, and we have no way to withdraw a copy already delivered.
By completing checkout, you request immediate access to the content and acknowledge that you lose any statutory right of withdrawal once delivery begins, where such a right would otherwise apply.
Individual products
For a single pack, asset, or bundle, we can consider a refund if all of the following are true:
If a file has already been downloaded, the purchase is final.
Pro Access
Pro Access is non-refundable. This applies to every Pro Access plan, including Monthly, Quarterly, Yearly and Lifetime.
Monthly and Yearly plans can be cancelled at any time. Cancellation stops future billing and your access continues until the end of the paid period. It does not produce a refund for the current or any previous period.
Lifetime is a one-time purchase of Pro Access and follows the same rule. Please make sure Pro Access is right for you before buying. Every product page shows full previews of what is inside, and our Freebies section is available at no cost so you can judge the quality first.
Exceptions
We do make exceptions in rare cases, and we handle them individually. An exception may apply when:
Preference, taste, change of mind, no longer needing the assets, or finding the library different from what you imagined are not grounds for a refund. In these cases we would rather help you find what you need. Write to us and we will.
To request an exception, contact us with your order ID and a clear description of the problem, including screenshots or a screen recording where relevant. We review each request against the account's purchase and download history.
If a refund is approved
Your licence to the refunded content ends immediately. You agree to delete all files from that purchase and stop using them in any project. Where a refund covers Pro Access, the account and its access are closed.
Chargebacks
If you have a concern, contact us first. We answer every message. Opening a chargeback without contacting us leads to the account being suspended while the case is reviewed, and we will submit the purchase and download history to the bank as evidence.
How refunds are processed
Payments on craftwork.design are handled by Paddle, our merchant of record. Approved refunds are issued through Paddle and returned to the original payment method. Timing depends on Paddle and on your bank, and usually takes 5 to 10 business days.
Changes to this policy
We may update this policy. The version published at the time of your purchase is the one that applies to it.
By making a purchase at Craftwork, you agree to this refund policy. Contact us if you have any questions before you buy. We would much rather answer them in advance.
