Refund Policy

At Craftwork, we stand behind the quality of our products and your satisfaction is important to us.

Guidelines for Refund

In the event that you're not satisfied with your purchase, we invite you to get in touch with us. Please provide a comprehensive explanation for your refund request. As we deal in digital goods, it's generally not feasible for us to process refunds, but we do make exceptions in certain scenarios, especially if there are quality concerns.

Scope of Refund Policy

Please note that our refund policy applies to all individual products available on the craftwork.design website.

Pro Access Subscription

Our Pro Access subscription can be cancelled anytime, however, we do not process refunds for Pro Access purchases. Please keep this in mind before subscribing.

Refund Process

If your refund is approved, we will process it via Paddle, and the amount will be credited back to your original method of payment. The duration of the refund process is contingent on Paddle's policies.

By making a purchase at Craftwork, you agree to this refund policy. Please contact us if you have any questions or concerns about your purchase.